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Joining a Redback Webinar

Before the Webinar

Getting organised
It's always a good idea to ensure you are prepared well in advance. To join a webinar you will need…

A computer with stable internet connection
Headphones if you plan to listen via VoIP
A telephone if you plan to listen via teleconference

Technical Requirements
The only necessary requirement for you to join the webinar is a recent version of Adobe Flash. You should use Chrome as your internet browser.

Adobe Flash Player 11 and up (latest version preferred)

Click here to check your version of Flash
Click here to update or install Adobe Flash Player
Please click here for a further description including Browsers and Operating Systems.

Note: When joining using Google Chrome, you will have to enable Adobe Flash manually.

Step 1: Go to the joining link provided by you webinar organiser
Step 2: Click on the i icon.
Step 3: Once the below pop up opens, allow Flash to download.

Joining the webinar

If you have any issues phone Redback on 1800 733 416 or 3036 8888.

Simply follow the instructions below to join the webinar:

Go to the link provided by your webinar host
Enter the email address used during the registration process

Hearing the webinar
Upon joining the webinar please ensure the sound is activated and turned up on your computer. You will hear hold music until the webinar commences. If not, please check the following:

Ensure the sound on your computer is enabled and that the volume is turned up
Ensure you are in a quiet environment with limited background noise
Ensure you are connected to a stable internet connection

If you cannot hear the sound coming from your computer phone Redback.

Joining from a Mobile or Tablet Device

Simply visit the App Store or Google Play, search for 'Webinato' and then install the Application. Once the free Application has been installed, switch your device off and then turn it back on. You can now access the online conference via your standard browser without the need to open the OmNovia Application again.

To join a web conference, go to www.redbackconferencing.com.au and select 'Join a Web Conference'.

During the Webinar

What will it look like?
Once you have successfully joined the web conference you will see a screen similar to the image below.

How can I talk to the presenter or ask questions?
Only the presenter can be heard, you will be able to communicate with them via the chat box.

Will people be able to see me?
No.

Can I make the presentation larger?
Yes, as a participant, you can enlarge the presentation to full screen at any time. Click on the icon to enlarge. To exit, simple press the esc key on your keypad.

Full Screen: Click on this icon to enlarge an entire PowerPoint Presentation
Kiosk Mode: Click on this icon to enlarge the entire web conferencing interface. Please note: Chat will not work once in this mode.

Support and Assistance

What happens if I need help?
As a participant, you are able to contact the Redback Client Care team at any time for assistance. They can be contacted on the following details…

1800 733 416 or 07 3036 8888 or email
info@redbackconferencing.com.au