Our Policies

Implemented: 17 September 2025
Last updated: 17 September 2025

The following document is set for ECTA website, https://ecta.org.au/. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

ECTA values your privacy and is committed to protecting your personal information. We handle all information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our privacy policy outlines the information we collect and explains how we use it.

Information Collection and Use

When you make a purchase or create an account, WooCommerce collects the following types of information:

    • Personal Information: Name, billing and shipping address, email address, phone number, and order details.
    • Account Information: Login details and purchase history when you create an account.
    • Technical Information: IP address, browser type, and device details to improve site performance and security.
    • Payment Information:
      • If you pay via Square, your payment details (such as credit card numbers) are processed securely by Square and not stored on our website.
      • If you pay via direct deposit, we only receive the information you provide on the transfer (such as your name or reference number). We do not collect or store your full banking details.
        Please Note: When paying by direct deposit, we may see the name linked to your bank account and any payment reference you provide.
        We do not have access to your full account or banking details

How We Use Your Information

We use the information collected to:

    • Process and deliver your orders.
    • Provide customer support and respond to inquiries.
    • Send order confirmations and updates.
    • Improve our website, products, and services.
    • Meet our legal, taxation, and record-keeping obligations.

We do not sell, rent, or trade your personal information to third parties.

Payment Processing

Square Payments: All card transactions are processed securely by Square. We do not have access to your complete payment information. Please refer to Square’s Privacy Policy for details on how they handle your data here: Square Privacy Policy.

Direct Deposit: Payments made by direct bank transfer will show on our business banking records. We only use this information to confirm and allocate your payment.

Data Retention

We keep your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with Australian legal and tax obligations.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Newsletter

When you sign up for our newsletter, we collect your name, email address, and phone number.

We use Mailchimp, a third-party service, to manage our mailing list and send out our e-newsletters. You can review their privacy policy here: Mailchimp Privacy Policy.

Your email address will be used solely to send our newsletter. We do not share, sell, or rent your personal information to third parties. You may unsubscribe at any time using the link included in each email.

By subscribing to our newsletter, you consent to us using your email address for this purpose.

Log Data

Like many websites, we collect information your browser sends when you visit our Site (“Log Data”). This may include your IP address, browser type, the pages you visit, and the time spent on our site.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyse this data.
See next section for more information.

Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data may be shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Third Party Links

Our Website may have links to other sites which are not operated by us. Once you follow a link to any other site, you are subject to that site’s privacy policy and your information security and privacy are then out of our control. We would advise you to review the Privacy Policy of any site that you visit.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Cookies

Our website uses cookies to:

  • Enable cart and checkout functionality.
  • Remember your preferences and login status.
  • Analyse website traffic and performance.

You may disable cookies in your browser settings, but some site features may not work properly without them.

Changes to This Privacy Policy

This Privacy Policy is effective from 17 September 2025 and will remain in effect until updated.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of our site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Your Rights (Australia)

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you.
  • Request corrections to ensure your details are accurate and up to date.
  • Lodge a complaint if you believe we have breached your privacy rights.

To exercise these rights, please contact us directly.

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit OAIC

Contact Us

If you have any questions about this Privacy Policy, please contact us.